Return & Cancellation Policy
At EduToyzz, customer satisfaction is our top priority. We are committed to delivering safe, genuine, and high-quality products. If you experience any issue with your order, you may request a return, replacement, or cancellation in accordance with the policy below.
Eligible Cases for Return or Replacement
You may be eligible for a return or replacement under the following circumstances:
1. Damaged Product
If your product arrives damaged, broken, defective, or physically compromised during delivery, you may request a replacement or return.
2. Incorrect Product Delivered
If you receive a product that is different from the one you ordered, we will replace it with the correct item at no additional cost.
3. Defective or Non-Functional Product
If an electronic, battery-operated, or other functional toy does not operate as intended upon arrival, you may be eligible for a replacement or return after verification.
Mandatory Unboxing Video
To ensure a fair and transparent claims process, a clear, continuous unboxing video is mandatory for all return or replacement requests.
The video must clearly show:
- The unopened package before opening.
- The complete unboxing process.
- The product and all included accessories.
- The damage, defect, or issue being reported.
Claims submitted without a valid unboxing video will not be accepted.
Return Request Timeframe
- You must notify EduToyzz within 24 hours of receiving your order.
- Requests submitted after the 24-hour period may not be eligible for return or replacement.
Order Cancellation
- Orders may be cancelled before they have been shipped.
- Once an order has been dispatched, it cannot be cancelled.
Non-Returnable Cases
Returns or replacements will not be accepted in the following situations:
- No valid unboxing video is provided.
- The product has been used, damaged, or altered after delivery.
- Damage caused by misuse, negligence, improper handling, or intentional actions.
- Return or replacement requests made after the 24-hour reporting period.
Refunds
Where a refund is approved, it will be processed using the original payment method or another mutually agreed method. Processing times may vary depending on the payment provider and verification process.
Contact Us
If you have any questions or would like to request a return, replacement, or order cancellation, please contact us:
EduToyzz
Customer Support
Mobile: +880 1522-112965